Privacy Policy

1. Introduction

Ace Plumber Johor Bahru ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our plumbing services or visit our website at aceplumberjohorbahru.com.my.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

Personal Information

We may collect the following personal information when you contact us or engage our plumbing services:

• Contact Information: Name, phone number, email address, and physical address
• Service Information: Details about the plumbing services you require, property type and access instructions
• Location Data: Your service address in Johor Bahru for job scheduling and dispatch
• Communication Records: WhatsApp messages, phone calls, and other correspondence
• Payment Information: Transaction records and invoicing details

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information and screen resolution
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website or search terms used

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our plumbing services across Johor Bahru
• Respond to your inquiries and service requests
• Schedule and manage plumbing appointments
• Send service confirmations, updates and follow-up communications
• Process payments and generate invoices
• Communicate about our services (with your consent)
• Improve our website and overall customer experience
• Comply with legal obligations under Malaysian law

4. WhatsApp Communication

WhatsApp is a primary communication channel for Ace Plumber Johor Bahru. When you contact us via WhatsApp:

• Your phone number is visible to us and used to identify your service enquiry
• Messages are end-to-end encrypted by WhatsApp
• We may save conversation history for service records and quality assurance
• Photos, videos or documents you share are used solely for diagnosing and completing plumbing work
• We will not share your WhatsApp contact with third parties for marketing purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure storage of customer records and service history
• Limited access to personal information (authorized staff only)
• Regular review of our data handling practices
• Secure communication channels for sensitive information

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Third-Party Services

We may use third-party services that collect, monitor, and analyse data:

• Google Analytics: Website traffic and usage analysis
• WhatsApp Business: Customer communication and service coordination
• Payment Processors: Secure payment handling for plumbing services

These third parties have their own privacy policies. We are not responsible for the privacy practices of these external services.

7. Your Rights (PDPA)

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access: Request a copy of your personal data that we hold
• Correction: Request correction of any inaccurate or incomplete personal data
• Withdrawal: Withdraw your consent for data processing at any time
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Objection: Object to the processing of your personal data for marketing purposes

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 21 days as required under the PDPA.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact Ace Plumber Johor Bahru:

• WhatsApp: +60 12-345 6789
• Phone: +60 16-789 1234
• Website: aceplumberjohorbahru.com.my

9. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page and revising the "Last updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any modifications indicates your acceptance of the updated policy.