Ace Plumber Johor Bahru stands behind every job we complete. If the same problem returns within the warranty period, we come back and fix it — no arguments, no extra charge.
Every plumbing repair, installation, and waterproofing job completed by Ace Plumber Johor Bahru is backed by a workmanship warranty. This is our commitment that we did the job correctly — not just on the day, but for the period covered.
If the exact same problem recurs within the warranty window, contact us on WhatsApp. We will schedule a return visit and resolve the issue at no additional charge. The warranty covers our labour and workmanship — it is our accountability to you, not just a promise.
Different services carry different warranty periods reflecting the nature and complexity of the work involved.
If the same issue recurs within 30 days of our repair, Ace Plumber Johor Bahru returns and resolves it at no additional charge.
Covers workmanship only. Unrelated new issues arising after the repair are not included under this warranty.
If any installation fault — leaks, loose fittings, or connection issues — appears within 90 days, Ace Plumber Johor Bahru fixes it at no additional charge.
Manufacturer warranty on parts and units is separate and may extend beyond 90 days depending on the product brand.
If waterproofing fails and the leak returns within 1 year of our application, Ace Plumber Johor Bahru redoes the waterproofing at no additional charge.
Covers the treated area only. Damage from separate water sources or structural issues outside the original scope is not included.
We believe in being upfront. Here is an honest list of situations that fall outside our workmanship warranty.
Making a warranty claim with Ace Plumber Johor Bahru is straightforward — three simple steps.
WhatsApp Ace Plumber Johor Bahru at +6013-781 5505. Share your job reference number or describe the original work we completed and the date.
Our team reviews your claim and schedules a return visit at a time that works for you. We aim to respond to all warranty enquiries the same day.
Our plumber inspects the issue on-site and resolves it at no additional charge if it falls within the warranty scope. We make it right.
Contact Ace Plumber Johor Bahru on WhatsApp. We will review your case and arrange a return visit as quickly as possible.
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